CALCULATION OF THE STRUCTURE OF THE STAFF TO COVER A VARIABLE TEMPORARY WORK LOAD

Abstract

Staffs are frequently dimensioned to attend a

given workload demand, which is highly variable

over time. For example, providing services

for planes while parked is characterized by a

great variability in terms of the required work

load, due to the time dispersion of arrivals

and departures. This turns the task of staff

dimensioning into a complex and critical one,

since the associated cost highly impacts the

profit and loss account of the company. In this

paper we present a highly configurable model

that we solve using Linear Programming, which

allows to obtain optimal result for large numbers

of workers. It can be of use for a large number of

industries. In particular, we describe an example

where the impact is assessed in economic terms