Relaciones causales Relaciones causales en el Modelo en el Modelo Europeo de Excelencia

Abstract

The EFQM Model is widely used

by organizations as a reference to

guide its management, in pursuit of

excellent results for its stakeholders.

However, this model has not been

formulated based on empirical studies,

and does not explain the causal

relationships between its criteria, so

it is necessary to confi rm its validity

and to explore these relationships.

Structural Equation Models are

a statistical technique that is

particularly suited to the study of the

interrelationships between the various

criteria that structure the EFQM Model,

and the causal relationships between

them, so that model users can have a

greater control of the results for each

stakeholder.

The results of this study confi rm the

relationships among the criteria of

the Model, and provide information

on relevant infl uences that impact the

results for each of the stakeholders.