Necesidades del cliente en el desarrollo de modelos de negocio enfocados a la servitización (Industria 4.0)

Abstract

Digitalization and the large amounts of information currently handled in the industry are increasing the complexity of servitization, specifically since the outset of Industry 4.0. In this sense, the objective of this study is to present the value propositions that clients in the automotive sector demand in Industry 4.0. The results obtained show measurement of parameters/work systems and the service portfolio as the most outstanding concepts of this research, due to the improvement that contributes to reducing machine downtime and increasing productivity. Finally, new concepts are included in order to disseminate in the companies belonging to machine tool sector for a correct adaptation to Industry 4.0.