Análisis de los factores críticos de éxito en el desarrollo de juegos en línea: una propuesta de marco utilizando el método Delphi-topsis

Abstract

The online-game industry has increased exponentially in the

last years, boosted by the global pandemic crisis, and it´s

expected to continue growing. Moreover, specialized software

(game engines) is used to develop online-games. This fast

growth of both, online-game industry and game engines, shows

the convenience for a better understanding of online-games´

development. Thus, this paper aims to define a critical success

factors (CSF) framework in developing online-games, and it

combines the Delphi and TOPSIS methodology. Concretely,

its application follows. First, CSF were recognized from the

literature. Second, they were verified by contacting software

developers of the game engine Unity using Delphi methodology.

Then, a numerical example of the TOPSIS methodology is

shown. This method allowed to generate a framework of 21

critical factors, grouped in 3 dimensions: (1) Game content

design, (2) Value added and (3) Game motivation. The results

revealed that competition is the most important factor in the

Social motivation construct. Also, Mission and tasks, and User

interface are the most important factors in the Game content

design dimension. Definitely, this framework provides a tool for

decision making in the online-game development process.