EFFECTS ON PERSONNEL’S WORK QUALITY OF AN ORGANIZATION THAT FULFILLS THE STANDARDS. AN EXPERIMENTAL VERIFICATION

Abstract

The present paper aims to study if an

environment where the employees perceive that

they are working in a dutiful work environment

with all standards promoted by the organization

improves operation quality of high or low

conscientious workers. A laboratory experiment

was conducted, where participants performing

a simple task in a highly controlled environment

were sorted into two different treatments:

(a) an environment where the participants

perceive that they are working in a dutiful work

environment with organizational standards

(DST); and (b) an environment where the

employees are conscious that the organization

does not demand the fulfillment of some

standards promoted by the organization (NDST).

Results show that both individuals, with high

and low conscientiousness, are more reliable

in a dutiful work environment than in a non

dutiful work environment. It is also important to

highlight that in NDST environment, ie that the

organization does not provide the means to fulfil

all the standards promoted, the conscientious

people are harmed by generating more errors

than in a DST environment.