The issue of performance measurement in the maintenance function

Abstract

• The measurement of 
maintenance performance comes 
from a lack of basic concepts in 
the maintenance department of 
the company, and consequently, 
the lack of appropriate 
objectives emanating from 
the overall mission and vision 
towards it. It produces metrics 
not adapted to the real needs 
of the company due to the lack 
of knowledge about them, with 
a major human factor load and 
with no roadmap for the amount 
of data to collect, its processing 
and its use in decision making. 
For this purpose we propose a 
mixed model that combines the 
qualitative aspects of surveys, 
with the quantitative aspects of 
indicators, these ones grouped 
according to a framework 
in the form of balanced 
scorecard, adapted to the user 
or hierarchical level responsible 
for them.